Reference

What You Agree to When You Use 95ko

These terms set out the rules for opening and using your 95ko account — what we expect from you, what you can expect from us, and how your wallet activity via bKash, Nagad, and Rocket is handled.

Account eligibility appliesbKash · Nagad · Rocket coveredBangladesh-region accessSubject to local law
95ko What You Agree to When You Use 95ko
HOW WE OPERATE

How 95ko Handles Your Account and Data

We keep your account data only as long as it is needed for operational and legal purposes. You can request a summary of the data we hold by contacting support — we aim to respond within a reasonable timeframe. Account security relies on the mobile number and PIN you register; we will never ask for your bKash or Nagad PIN over chat or email.

Data Retention

We retain account and transaction records for the period required by applicable regulations in your eligible region, then delete or anonymise them.

Account Security

Your login is protected by OTP sent to your registered mobile number. Never share that code — our team will never ask for it.

Data Access Requests

Contact support to request a copy of your account data or to ask us to correct inaccurate details on file.

Terms Updates

When we update these terms, we notify you via your registered contact before the changes take effect. Continued use means acceptance.

TERMS CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch — it speeds up the review.

Team online

Live Chat

Open the chat widget from any page in your account dashboard to reach us directly about a terms or wallet query.

Email Support

Send a detailed message to our support address for account-specific terms questions that need a written record.

Help Centre

Our help centre covers common terms questions — account closure, wallet verification steps, and eligibility checks.

Common Questions About These Terms

Below are the questions we hear most often about account terms, eligibility, and how your rights work on 95ko.

Eligibility depends on your local law and the regions we currently support. You must meet the age requirement in your jurisdiction and provide accurate registration details to open an account.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or payment details, both accounts may be suspended pending a review.

If we close your account for a terms breach, your balance is reviewed under our standard process. If you close it voluntarily, any verified balance is returned to your registered bKash, Nagad, or Rocket number.

Contact support via live chat or email with your transaction reference number. For bKash, Nagad, or Rocket payments, include the timestamp and amount so we can match it to our records quickly.

Send a data access request through our support email. We will confirm receipt and provide a summary of the account and transaction data we hold within a reasonable period.

These terms are governed by the laws applicable to your eligible region. We do not make any representation about access or legality in jurisdictions where our service is restricted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.